Ordering
How do I know my order went through?
You'll receive a confirmation email within a few minutes of ordering. If you don't see it, check your spam folder or contact us.
Can I change or cancel my order?
We process orders quickly, so contact us within 12 hours of ordering and we'll do our best to make the change before it ships.
Shipping
How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships. See our Shipping Policy for full details.
Do you ship internationally?
Currently we ship within the United States. We're working on expanding — join our email list to be notified.
How do I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.
Returns & Refunds
What is your return policy?
If something isn't right, contact us within 30 days of delivery. See our Refund Policy for full details.
My item arrived damaged. What do I do?
Send us a photo within 7 days of delivery and we'll ship a replacement or issue a refund — whichever you prefer.
Products
Are your products compatible with my phone?
Each product page lists verified compatibility details under Specifications. If you're not sure, message us before ordering — we're happy to check.
Do your products come with a warranty?
All Roamly products are covered by our 30-day guarantee against defects.
Contact
How do I reach you?
Email roamlytravel1@gmail.com or use our Contact page — we respond within 1 business day.